System Requirements

The following requirements are for participating in live sale events only. The only requirement needed for optimal use of this site, apart from live sale events, is a standards-compliant web browser.

• 2.0 GHz CPU Minimum (Dual-core recommended)
• 512 MB Minimum (1 GB or more recommended)
• Hardware-accelerated video is recommended
• Adobe Flash 10.2 or higher is required (Flash Player)

• Events without live video: 40 Kb/sec Minimum
• Events with live or pre-recorded video: 1.5 Mb/sec Minimum
• High-speed Internet is required. Cable or DSL connections with 5+ Mb/sec recommended.

Android Devices

Puffin

For all Android devices you will need to install the Puffin Web Browser from the Google Play Store.
Puffin Web Browser

Photon

If you have any issues using the Puffin Web Browser, you can also try the Photon Flash Player & Browser from the Google Play Store.
Photon Flash Player & Browser

Apple Devices

Puffin

For Apple devices you will need to install the Puffin Web Browser from the App Store.
iPad/iPod/iPhone - Puffin Web Browser

Photon

If you have any issues using the Puffin Web Browser, you can also try the Photon Flash Browser from the App Store.
iPad/iPod/iPhone - Photon Flash Browser

Click here for help with your mobile device.

Common Support Issues

I forgot my password. How can I get in to my account?

You can recover your account. When you recover your account, you are sent an email to the email address on the account. The email contains a link that you must click to recover your account. Once you've clicked on the link, you'll be taken to a page where you can type in a new password. Account recovery links expire after 24 hours.

I am not receiving audio.

1. If you have powered speakers, make sure they are turned on.
2. Ensure that the speakers are correctly plugged in to the computer's speaker or line-out jack (usually colored green).
3. If your speakers have a volume control knob, make sure that your speakers are turned up.
4. Make sure the volume control on your operating system isn't muted and it turned up.
5. If you still do not receive audio, your internet connection may not be fast enough to receive video.

I am not receiving video.

Try upgrading Flash to the newest-available version. If you still do not receive video, your internet connection may not be fast enough to receive video.

When I try to pull up the event, it just says 'Connecting...' and never finishes loading.

Check the 'Network' section in the diagnostics applet to the left. Make sure that all servers listed show 'Success' for both Port 80 and Port 1935. If you are at your place of business, there may be a firewall in place restricting traffic that is preventing you from using the console to view the event.

The audio sounds like it's stuttering; cutting in-and-out.

If your audio sounds like it's stuttering, the cause could be that your internet connection is too slow to provide a continuous, uninterrupted audio broadcast. This issue can also be caused by your computer not being fast enough to play the audio without stuttering. Try rebooting your computer. If that does not solve the issue, try using a different web browser.

Frequently Asked Questions

How to use DVAuction, Inc
DVAuction, Inc Terms and Conditions
See a complete list of all frequently asked questions

Additional Tools

• Speedtest.net - Bandwidth Test
• Speakeasy.net - Bandwidth Test
• Remote Support - Norfolk
• Remote Support - Lincoln