Supported Environments

Requirements for Windows

• Windows 7 or newer
• One of the following web browsers:
• Chrome version 60+ [ Download ]
• Firefox version 55+ [ Download ]
• (Windows 10+ Only) Edge version 15+ [ More Info ]

Requirements for Android Devices

• Google Chrome version 60 or newer

• How to update Google Chrome
• How to update your Android device

Requirements for Apple Mac

• macOS 10.12 (Sierra) or newer
• One of the following web browsers:
• Safari version 11+ [ More Info ]
• Chrome version 60+ [ Download ]
• Firefox version 55+ [ Download ]

• How to get the latest version of Safari for your Mac
• How to update the software on your Mac

Requirements for Apple iOS Devices

• How to update the software on your iPhone/iPad

• Safari version 11.1.2 or newer
• One of the following devices:
• Apple iPhone 5s or newer (See below for specific devices)
• Apple iPad Air or newer (See below for specific devices)

Compatible iPad Devices

Device	Release Date
iPad Air	November 1, 2013
iPad Mini 2	November 12, 2013
iPad Air 2	October 22, 2014
iPad Mini 3	October 22, 2014
iPad Mini 4	September 9, 2015
iPad Pro (12.9")	November 11, 2015
iPad Pro (9.7")	March 31, 2016
iPad (2017)	March 24, 2017
iPad Pro (2nd 12.9")	June 13, 2017
iPad Pro (2nd 10.5")	June 13, 2017
iPad (2018)	March 27, 2018

Compatible iPhone Devices

Device	Release Date
iPhone 5S	September 20, 2013
iPhone 6/6+	September 19, 2014
iPhone 6S/6S+	September 25, 2015
iPhone SE	March 31, 2016
iPhone 7/7+	September 16, 2016
iPone 8/8+	September 22, 2017
iPhone X	November 3, 2017
iPhone XS/XS Max	September 21, 2018
iPhone XR	October 26, 2018

Internet Connection Requirements

The following requirements are for participating in live events

• Events without live video: 40 Kb/sec Minimum
• Events with live or pre-recorded video: 1.5 Mb/sec Minimum
• High-speed Internet is required. Cable or DSL connections with 5+ Mb/sec recommended.

Common Support Issues

I forgot my password. How can I get in to my account?

You can recover your account. When you recover your account, you are sent an email to the email address on the account. The email contains a link that you must click to recover your account. Once you've clicked on the link, you'll be taken to a page where you can type in a new password. Account recovery links expire after 24 hours.

I am not receiving audio.

1. If you have powered speakers, make sure they are turned on.
2. Ensure that the speakers are correctly plugged in to the computer's speaker or line-out jack (usually colored green).
3. If your speakers have a volume control knob, make sure that your speakers are turned up.
4. Make sure the volume control on your operating system isn't muted and it turned up.
5. If you still do not receive audio, your internet connection may not be fast enough to receive video.

The audio sounds like it's stuttering; cutting in-and-out.

If your audio sounds like it's stuttering, the cause could be that your internet connection is too slow to provide a continuous, uninterrupted audio broadcast. This issue can also be caused by your computer not being fast enough to play the audio without stuttering. Try rebooting your computer. If that does not solve the issue, try using a different web browser.

Frequently Asked Questions

How to use DVAuction, Inc
DVAuction, Inc Terms and Conditions
See a complete list of all frequently asked questions

Additional Tools

• Speedtest.net - Bandwidth Test
• Speakeasy.net - Bandwidth Test
• Remote Support - Norfolk
• Remote Support - Lincoln