Topic: I am not receiving audio.top

1. If you have powered speakers, please make sure that they are powered on.
2. If you have a volume adjustment on your speakers, please make sure that the volume is turned up.
3. Is the volume turned up on your desktop speaker control? (The volume control button is located on the lower right hand side of your Windows Task Bar.) If the volume control button is not displayed, click on the Show Hidden Icons arrow. Then the volume control button should appear. Click on the button to display the Volume level and Mute options. Adjust if necessary.
4. What type of internet connection do you have? If you have a dial-up account the audio will not be consistent and may not be received at all. If you are not sure about your internet connection, go to the Bandwidth Test Page.

Topic: I am not receiving video.top

1. Do you have the most recent Flash Player installed? If you are not sure, go to the Diagnostics Page.
2. What type of internet connection do you have? If you have a dial-up account, audio and video will not be consistent and may not be received at all. If you are not sure about your internet connection, go to the Bandwidth Test Page.

Topic: I would like to bid, but my screen says 'You are not approved for bidding'.top

You will have to apply for Bidding Approval. You first need to be logged onto DVAuction with your id and password. Then, Click Here or on the "Apply for Bidding" link under your name.

On the first screen you will be prompted to enter your bank information. When you have finished filling in your information, you can choose either the Apply For Bidding button or the Add Another Bank button.

The next screen will prompt you to choose which auction(s) you would like to get approved for bidding. Select the appropriate auctions and then click on the submit button.

You will then get a message with the name and contact information of the auction that you were applying for bidding at. A representative from that location will be contacting you with the bidding approval information.

Topic: I am approved for bidding, but my bid button is not displayed.top

You will need to check to see if you have the latest version of FLASH. Please go to the Diagnostics Page.

Topic: I would like to make sure I have the latest software installed. How can I check this?top

Please go to the Diagnostics Page. This page will check on all of the software needed to use our site.

Topic: I lost my password. How can I get it back?top

We cannot retrieve your password. However, we can generate a new one and send it to the email address that you have on file with us. To reset your password, please go to the Reset Password page and enter your email address.

Topic: I am not sure how the bidding process works.top

You will first need to be approved for bidding. See instructions for getting approval to bid.

Once you are approved for bidding, you will be able to place a bid at the auction just as if you were at the auction.

Click on the Place Bid button when you want to place a bid. When the sale is over, call the phone number listed to settle your account.

Topic: How do I sign up for email notifications?top

1. Log on to DVAuction.com with your id and password.
2. Click on the My Account link. This will take you to a page where all of your account information is located.
3. Find the Email Subscriptions section and click the link titled 'Click here to edit you email subscriptions'.
4. Look through the list and uncheck the topics that you wish to receive email notifications about. When you have finished, click on the submit button.

Topic: I no longer wish to be on the DVAuction mail list. How do I unsubscribe?top

1. Log on to DVAuction.com with your id and password.
2. Click on the 'My Account' link. This will take you to a page where all of your account information is listed.
3. Find the Email Subscriptions section and click the link titled 'Click here to edit you email subscriptions'.
4. Look through the list and uncheck the topics that you no longer wish to receive email notifications about. When you have finished, click on the submit button.